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Prioritizing the Patient and Clinician Experience Through Advanced Services

The way patients experience their therapy, and clinicians experience therapy delivery, truly matters. This is why Vantive provides a wealth of advanced services, such as educational offerings and support programs, that meet the individual needs of patients and care teams.

Advanced service offerings

Vantive is here to partner with clinicians and their patients in navigating the complexities of care delivery through product and therapy education, programs that help peritoneal dialysis (PD) patients have a satisfactory therapy experience and enhanced technical service options. 

Readily available expert technical services

As an essential aspect of our commitment to patients and their clinicians, we offer expert technical services and training to help maximize the value of every customer’s investment. Our technical assistance is provided by rigorously trained Vantive product specialists who are uniquely positioned to provide end-to-end product support, drawing on R&D expertise as necessary and using only approved parts. 
 

Consolidating responsibility for the care and performance of Vantive medical devices and software can help streamline operations and optimize use of internal resources. Accessible whenever needed, either as live support or via extensive on-demand digital resources, our service solutions can be tailored to meet individual customer needs.

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Comprehensive technical and digital support

We provide extensive support for connectable products, with minimal disruption to internal teams and device uptime:

  • Service Complete – A comprehensive solution to meet all technical support needs for customers lacking internal resources.
  • Service Assist – Manufacturer’s service support for trained biomedical engineers.
  • Service Essential – Proactive maintenance to ensure maintenance compliance.
  • Service Connect – Assistance with connecting Vantive products to electronic health record systems or to internal networks in order to ensure all cybersecurity regulations and protocols are followed.
  • Service Education – Training programs to enable technical certification for the repair of Vantive medical devices.
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Technical services portal

Our technical services portal provides solutions at any time, offering:

  • Easy 24/7 access to all resources in one location

  • Reliable, up-to-date documentation and training resources

  • Online tracking of some Vantive medical devices

  • Ability to make online service requests and review service history

  • Spare parts order tracking for some Vantive medical devices

  • Multiple-user access to improve insight and collaboration

Get in touch Technical services portal

Vantive Learning Services

Through our Vantive Learning Services programs, we seek to hone disease state and therapy expertise and boost clinician confidence. With offerings tailored for every career stage, our Vantive Learning Services programs are delivered on-demand, in-person, peer-to-peer, through virtual sessions and by other means to meet different clinicians' learning preferences and experience levels.

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Acute care education

Worldwide, more than 13,000 clinicians have registered for our on-demand critical care learning program,1 which uses a blended learning approach to help hospitals achieve safety and quality targets through continuous quality improvement enabled by staff professional development.

Discover our learning offerings in your location Get in touch
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PD Education

Vantive's PD learning offerings are designed to provide nephrologists and PD nurses with a well-rounded foundation of knowledge and skills. Visit the links below to discover Vantive's PD education services in Europe, the Middle East, and Africa (EMEA). 
 

Visit the EMEA learning hub Discover our learning offerings in your country
References

  1. Data on file. Vantive Healthcare Corporation. January 16, 2024.